Baby full month cake FAQ
Read through our baby full month cake FAQ and you should find the answers to all general questions.
What is the minimum order?
For 8 & 16 pieces packages, the minimum order is 15 boxes in a single order. A min of 50 boxes is required in a single order for 4 pieces package.
Each order will come with a free personalisable e-card (reply to your order confirmation email to provide a baby photo and also a short personalised message).
If your order is less than the min required quantity per box design / package type / pastry combination, please place order at our mini order.
Do not combine your orders. Please place separate orders for deliveries as long as they are on different days.
For all mini orders, e-cards or personalised e-voucher will be chargeable if required.
How many days notice to make an order?
Please place your baby full month cake orders in advance via https://joybox.com.sg/order.
For e-voucher mode, please indicate the date that you wish to activate your e-voucher under special instruction . We will send you the e-voucher via email on your requested activation date. For the activation date, please allow at least 1 working’s day time upon sending in your baby photo and short message to us.
If you opt for delivery to one-location or multiple-locations mode, please place order no later than THREE DAYS before the delivery date.
What are the available payment modes?
You can pay either via PayNow (scan QR code and pay) or all major credit cards.
Do we deliver everyday?
For one-location and multiple-locations mode, we deliver Wednesday – Saturdays inclusive of public holidays.
For e-voucher, delivery is available on Fridays and Saturdays.
Is self-collection service available?
In order to ensure and allow smooth operation of our business and deliveries for our customers, our central kitchen does not allow self-collection.
Enjoy our free delivery to deliver your orders to your recipients’ and your doorstep. If required, you may also utilise our wide range of dedicated delivery slots starting from 10am.
What are the delivery charges like?
We deliver to all areas in Singapore, EXCEPT for Jurong Island, Changi Airfreight Centre, Shipyards, Camps & Air Bases.
Free delivery for e-voucher mode is (anytime between) 11am – 5pm, on Friday and Saturdays only.
Free delivery for multiple-locations mode is (anytime between) 11am – 5pm. You may arrange a dedicated time slot request by topping up additional delivery charges. Charges apply for each individual delivery address. Contact us to arrange.
Free delivery for one-location mode is (anytime before) 1pm. You may arrange a dedicated time slot request by selecting a paid delivery time slot during checkout for your order, if you have a rigid schedule.
Free delivery for mini orders above $35. Delivery time is (anytime between) 11am – 5pm
Delivery charges for dedicated delivery time slots start from $25. No additional charges with CBD area.
Freshness guarantee
We make our fresh food items in the early morning of your delivery date and we offer freshness guarantee promise with full refund to the affected item(s).
We assured that all packages are at their peak freshness when they leave our kitchen and delivered to you within the next 3 hours.
In any event if the package loses its freshness during transportation when it was delivered to you, please report to us at help@joybox.com.sg on the same day for refund. If the report is made after the delivery day, it would not be covered by our freshness guarantee refund.
How long can you keep the fresh items?
Please consume all fresh items on your delivery day. We do not recommend to keep the packages for the next day. In the event if you must keep the packages after delivery day, store them in the fridge as soon as you received them. You are advised to consume package by the next day. Ang yee/ang ku kueh, glutinous rice will become hard once they are stored in the fridge.
Our freshness guarantee refund does not apply to packages consumed after delivery day itself.
Ang ku kuehs or Ang yees?
We have both ang ku kueh and ang yee. Traditionally, ang ku kueh are used to represent the birth of baby girls while ang yees for baby boys. Both our ang ku kueh and ang yee come with mung bean filling.
Are our fresh food halal certified?
Our ang ku kueh and glutinous rice are not Halal certified, however they do not contain pork, lard and alcohol. For halal options, these 2 items will be replaced with our halal pastries.
If you only require a few boxes in Halal option in your entire order, we will be happy to help with that at no extra charges. Simply add in a remark under special instructions while placing your online order with us.
For e-voucher mode, your recipients are able to select Halal option while making their redemption with us.
Are our fresh food suitable for vegetarians?
In the event that egg is acceptable for your vegetarian guests, only our glutinous rice is not suitable as they contains shrimps.
Our 4 & 8 pieces packages are suitable for vegetarians.
For 16 pieces in e-voucher mode, your recipients are able to select vegetarian option while making their redemption with us.
Do our packages come with personalised photo message cards?
Because we understand your worries about friends and relatives throwing away your baby’s photo card after consuming the baby full month cake packages, we offer e-message card service instead of a physical card.
Fully customisable with your baby photo and also a personalised message. You can simply share your e-card with your family and friends via Whatsapp whenever you pleased.
View our box design and virtual cards.
Discount codes
Use “MINIFREE” if you are placing a mini order to enjoy free delivery 11-5pm for orders above $35.
Specially for first-time customers only, use “SGJOY5” to enjoy $5 off the entire order. This is a one-time exclusive discount and a minimum spend of $99 in a single order is required. This is however, not applicable for mini orders who have chosen to enjoy a free delivery.
Apply only 1 discount code for each single order. Discount codes MUST be entered during checkout. There is no refund of discount for orders that have been placed without applying the discount code.
You need to alter your order details after making your order, is that possible?
Yes, definitely! Please notify us the changes by 12 noon, at least TWO WORKING DAYS before your delivery date. We regret that any changes notified after 12 noon will not be effected; in the event of reduction of order, it will be processed as partial cancellation – please see T&C for cancellation in the next pointer). For reduction of boxes, a min of 15 boxes per box design / package type / pastry / must still apply in a single order. In the event if the changes involve a refund, a 3% credit card processing fees (on the refunded amount itself) will be deducted off the final refundable amount.
Please note that packages under e-voucher mode are non-refundable and the quantity cannot be reduced once an e-voucher is issued / activated.
Can you cancel your order?
You may cancel your order, however please note that 50% of your total bill will be chargeable for all cancellation of orders. Additionally, another 3% credit card processing fees (on the refunded amount) will be deducted off the final refundable amount as well. There will be no refund for cancellation notice less than 24 hours before delivery date, 100% of your total bill will be chargeable.
Hopefully, our baby full month cake faq have cleared your queries. feel free to Whatsapp us or drop us a line below and we will get back to you asap!
