questions?

What is the minimum order?

Our minimum order is $55 (excluding delivery charges), and a minimum of 10 boxes per theme box / pastry set is required for mix-and-match order in a single order.

 

Orders cannot be combined. Please place separate orders for deliveries on different day / deliveries to different address, a minimum of $55 is required for each single order.

 

How many days notice is required to make an order?

Please place your orders in advance, but no later than THREE DAYS before your delivery date.

 

What are the available payment modes?

We offer only ONE payment mode and it's via credit card. In the event if you do not own any credit / debit cards, please contact us for our bank account number to make an online fund transfer for your order.

 

Are we open everyday?

We are open everyday, inclusive of public holidays! So, we deliver everyday!

 

What are the modes to receive your packages?

Currently our central kitchen does not allow self-collection, delivery is the solely available mode to receive your packages

 

What are the delivery charges like?

Free delivery slot is available @ 9am - 1 pm, for all orders above $150

Strictly no specific time request is allowed for free delivery slots (additional charges will apply for specific delivery time).  If your order qualify for free delivery, but you require specific delivery time, please select and pay accordingly. 

Delivery charges for dedicated delivery time slots and orders less than $150 start from $19. No additional charges with CBD area.

 

Where do we deliver?

We deliver all areas in Singapore, EXCEPT for Jurong Island, Sentosa Island, Changi Airfreight Centre, Shipyards, Camps & Air Bases.

 

How fresh are our items?

Our fresh food items are FRESHLY MADE ON THE EARLY MORNING of your delivery date. We offer freshness guarantee promise with full refund to the affected item(s). If mould is spotted on any fresh items at the end of your delivery day, report to us at help@joybox.com.sg on the same day for refund.

 

How are the fresh items packed?

Our fresh food items are packed in transparent food grade tray with tight closure lid. Each tray is then packed into your choice of theme box in the early morning of your delivery.

 

How long can you keep the fresh items?

It is strongly recommended to consume all fresh items on your delivery day. If you need to keep the packages after delivery day, please store them in the fridge as soon as you received the packages. You are advised to keep the fresh items in the fridge for maximum 1 more day after delivery day; please do not keep the items for more than 1 day in the fridge. Please note that ang yee/ang ku kueh, glutinous rice and steam cakes will become hard once they are stored in the fridge.

Our freshness guarantee refund do not apply to packages consumed after delivery day itself.

 

Ang ku kuehs or Ang yees?

We have both and we provide ang ku kuehs for baby girls and ang yees for baby boys. If you have a different preference, please let us know!

 

Can you customise your own 4-piece / 6-piece items as none of the available sets are exactly what you wanted in mind?

Yes, you may.

For 4-piece customisation, please place order for "Set 12 - customise your own combination" at $4.50 nett.

For 6-piece customisation, please place order for "Set 5 - customise your own combination" at $5.90 nett.

Indicate your customised items combination in the order form (select from red egg, ang yee, steam cake or glutinous rice, set your own quantity of these items in your package).

 

Are our fresh food halal certified?

No, they are not halal certified, but they do not contain pork, lard and alcohol.

 

Do our packages come with personalised photo message cards?

Unfortunately NO, that is to keep the cost price of our packages for our customers as attractive as possible.

 

Do our packages come with carrier?

Yes, free plastic bags will be provided for the packages.

 

You need to change your order details (including delivery timing / address / number of boxes / change of pastry sets etc) after making your order, is that possible?

Yes, definitely! All changes MUST BE updated at least TWO WORKING DAYS before your delivery date, by 12 noon. We regret that any changes notified after 12 noon will not be effected. For changes on reduction of boxes, a minimum of $55 order amount/ a min of 10 boxes per pastry type must still apply in a single order. In the event if the changes involve a refund, a 3% credit card processing fees (for refund) will be deducted off refund amount.

If you are intending to have different delivery dates and/or different delivery locations, please place separate orders for deliveries on different day / deliveries to different address. A $25 administrative charge will apply for request to split your single order into different delivery dates and/or different delivery locations after placing your order. 

No administrative charges on all other changes. Our $25 administrative charge ONLY apply for request to split single order after placing the order. 

 

Can you cancel your order?

Orders can be cancelled, however please note that 50% of your total bill will be chargeable for all cancellation of orders. On top of that, a 3% credit card processing fees (for refund) will be deducted off on the remaining refund amount. There will be no refund for cancellation notice less than 24 hours before delivery date, 100% of your total bill will be chargeable.