What is the minimum order?

A different min quantity per box design / package type / pastry combination is required for different packages in a single order.

REGULAR 4PC – min 25 boxes

REGULAR 6PC – min 20 boxes

REGULAR 8PC – min 15 boxes

REGULAR 12PC – min 10 boxes

REGULAR 16PC – min 10 boxes

PARTY 4PC – min 30 boxes

STAYHOME – min 15 boxes

E-VOUCHER – min 15 vouchers

Each order will come with a free personalisable virtual card (please provide a baby photo and a short personalised message by replying to your order confirmation email).

There is no minimum requirement to place an order with us. However, if your order is less than the min required quantity per box design / package type / pastry combination, please place order at our mini order.

Orders cannot be combined. Please place separate orders for deliveries on different days. Please place orders for E-gift voucher, Stayhome and Regular packages separately, as their delivery options are different.

For all mini orders, virtual cards or personalised e-voucher will be chargeable if required.

How many days notice is required to make an order?

Please place your orders (for Basic Stayhome, Regular package or ala carte platters) in advance via https://joybox.com.sg/order, but no later than THREE DAYS before the delivery date.

For Premium Stayhome package that would like us to collect the recipients’ delivery details on your behalf, please place order at least FIVE DAYS before the delivery date; that would allow more time for your recipients to register their delivery details with us.

For e-gift voucher package, please place order and checkout with the earliest available delivery date. We will send you the e-voucher via email in 1 working’s day time after we received your baby photo and short message.

What are the available payment modes?

We offer TWO payment modes and they are via PayNow (scan QR code and pay) or all major credit cards (Visa & Mastercard)

Do we deliver everyday?

We deliver from Monday to Sunday, inclusive of public holidays. Every Wednesday is closed for maintenance. However, if you have an order of $500 (in single order) and above to be delivered on a Wednesday, please contact us via email or whatsapp and we will try our best to make a special arrangement for you.

Is self-collection service available?

To ensure and allow smooth operation of our business and deliveries for our customers, our central kitchen does not allow self-collection.

We have a wide range of dedicated delivery slots starting from 10am onwards, and free delivery slots (for entitled orders) which you can fully utilise them to arrange your orders to be delivered to your recipients’ and your doorstep.

What are the delivery charges like?

We deliver all areas in Singapore, EXCEPT for Jurong Island, Sentosa Island, Changi Airfreight Centre, Shipyards, Camps & Air Bases.

Free delivery for all Stayhome and e-gift voucher packages. Regular and ala carte platter orders above $180 will be entitled to free delivery as well.

Free delivery for Stayhome and e-voucher packages is (anytime between) 11am – 5pm. Dedicated time slot requests can be requested by topping up additional delivery charges – charges apply for each individual delivery address. Contact us to arrange.

Free delivery for Regular packages and ala carte platter orders is (anytime before) 1pm. Dedicated time slot request can be arranged by selecting paid delivery time slots during checkout for your order.

Free delivery for mini orders above $35 is (anytime between) 11am – 5pm.

Delivery charges for dedicated delivery time slots start from $19. No additional charges with CBD area.

How are the fresh items packed?

Our daily-made fresh food items are packed in transparent food grade tray with tight closure lid, each tray is then packed into your choice of box design.

freshness guarantee

Our fresh food items are freshly made in the early morning of your delivery date. We offer freshness guarantee promise with full refund to the affected item(s). If mould is spotted on any fresh items at the end of your delivery day, report to us at help@joybox.com.sg on the same day for refund.

How long can you keep the fresh items?

It is strongly recommended to consume all fresh items on your delivery day. It is not recommended to keep the packages for the next day. In the event if you must keep the packages after delivery day, please store them in the fridge as soon as you receive the packages. You are advised to consume package by the next day. Please note that we cannot guarantee the freshness of the items on the next day. Ang yee/ang ku kueh, glutinous rice will become hard once they are stored in the fridge.

Our freshness guarantee refund does not apply to packages consumed after delivery day itself.

Ang ku kuehs or Ang yees?

We have both. Traditionally, ang ku kuehs are used to represent the birth of baby girls while ang yees for baby boys. All our ang ku kuehs and ang yees are come with mung bean filling.

Are our fresh food halal certified?

Our ang ku kueh and glutinous rice are not Halal certified, however they do not contain pork, lard and alcohol. Vanilla cake and chocolate tart are Halal certified.

If you only require a few boxes in Halal option in your entire order (be it Stayhome or Regular package), we will be happy to help with that at no extra charges. Just let us know!

For e-voucher packages, your recipients are able to select Halal option while making their redemption with us.

Are our fresh food suitable for vegetarians?

If egg is acceptable for your vegetarian guests, only our glutinous rice is not suitable as they contains shrimps. All our standard item packages are suitable for vegetarian.

For e-voucher package, your recipients are able to select Vegetarian option (if you have customised your order to include glutinous rice) while making their redemption with us.

If egg is not suitable, you can consider an “all ang ku kuehs/ang yee” package for your vegetarian guests, this can be arranged with e-voucher package as well, contact us for more information on the additional charges.

Do our packages come with personalised photo message cards?

We offer virtual message card service as we understand your worries about friends and relatives throwing away your baby’s photo card after consuming the full month package items.

Fully customisable with your baby photo and personalised message. Option for you to whatsapp your guests personally (free) or engage our service to send out (via whatsapp) the virtual cards on your behalf at a small handling charge of $1 per recipient/mobile number.

More details here.

Do our packages come with carrier?

Clear, transparent plastic bags will be provided for all order.

You need to change your order details (including delivery timing / delivery address / number of boxes / change of package etc) after making your order, is that possible?

Yes, definitely! You have to notify us the changes by 12 noon, at least TWO WORKING DAYS (Sat, Sun & Public Holidays are non working days for our administrative department) before your delivery date. We regret that any changes notified after 12 noon will not be effected; in the event of reduction of order, it will be processed as partial cancellation – please see T&C for cancellation in the next pointer). For reduction of boxes, a min of 15 boxes per box design / package type / pastry / must still apply in a single order. In the event if the changes involve a refund, a 3% credit card processing fees (on the refunded amount itself) will be deducted off the final refundable amount.

If you are intending to have different delivery dates, please place separate orders for deliveries on different day respectively. A $25 administrative charge will apply for request to split your single order into different delivery dates after placing your order. 

Please note that all e-vouchers sold are non-refundable and the quantity cannot be reduced once an e-voucher is issued.

Can you cancel your order?

Orders can be cancelled, however please note that 50% of your total bill will be chargeable for all cancellation of orders. On top of that, a 3% credit card processing fees (on the refunded amount) will be deducted off the final refundable amount. There will be no refund for cancellation notice less than 24 hours before delivery date, 100% of your total bill will be chargeable.


Have we cleared your queries? feel free to Whatsapp us or drop us a line below and we will get back to you asap!